Returns & Exchanges

At Casper, we want to ensure you find your perfect sleep setup with our 100-night risk-free trial. If you are not completely satisfied, we offer free returns and full refunds on all products within the trial period.

1

Initiate Your Return

Log into your account or visit our self-service returns portal with your order number and zip code to start the process.

2

Schedule a Pickup

For larger items like mattresses, we will coordinate with a local charity or recycling partner to pick up the item directly from your home.

3

Print Your Label

For smaller items like sheets or pillows, print the prepaid shipping label provided and drop the package at any authorized carrier location.

4

Receive Your Refund

Once the pickup is confirmed or the return package is scanned, we will process your full refund back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing